Data Privacy Policy

Polestar values your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you register, play, deposit, wager or interact with services on our site. It sets out the types of data we process, the reasons for processing, the rights available to you, and the choices you can make about your information. Read this page to understand account data, technical logs, transaction records and how we keep that data secure while you use Polestar services.

Data We Collect

Personal Data

Personal data includes name, date of birth, address, email, phone number and identification documents submitted for verification. This data is collected at registration, during KYC checks, and when contacting support.

Technical Data

Technical data covers IP address, device type, browser, operating system, cookies and session identifiers. We log connection times and basic usage patterns to operate the service and detect fraud.

Transactional Data

Transactional data consists of deposit and withdrawal records, game stakes and wins, payment method details (excluding full card data when processed by a payment provider), and wagering history required for account management and compliance.

How Information Is Used

Account setup, identity verification and payment processing rely on personal and transactional data. Technical and usage data support service availability, gameplay delivery and fraud prevention. We also use information to respond to support requests and to comply with legal obligations related to gambling and anti-money-laundering rules.

Data Protection and Security

We store data using encrypted connections and maintain access controls. Where third-party processors hold data on our behalf, we require contractual safeguards. Routine backups and restricted access reduce the risk of loss or unauthorised access. Only authorised personnel handle sensitive verification documents.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used to authenticate sessions, remember preferences and measure site performance. Some cookies are strictly necessary for gameplay, while others support analytics and personalised settings. You can manage cookie preferences in your browser or via the site cookie settings.

User Rights

Access and Correction

Users may request access to their personal data and ask for corrections to inaccurate information. Requests are handled through the account area or via support channels. Identity verification may be required before changes are made.

Deletion and Restriction

Account closure and data deletion requests will be processed in accordance with retention needs for compliance and fraud prevention. Certain records may be retained for a defined period to meet legal or contractual obligations. You can also request temporary account suspension.

Data Sharing and Third Parties

We share data with payment processors, verification providers and third-party services that deliver games, analytics and anti-fraud screening. Sharing is limited to what is necessary for service delivery, security and regulatory compliance. Contracts with third parties include data protection requirements.

Updates to This Policy

Privacy practices may change. Material updates will be posted on this page with an effective date. Continued use of the service after an update constitutes acceptance of the revised policy where allowed by applicable law. For questions or requests, contact support through your account.