Safe Gambling

We take responsible play seriously and want every session at Polestar to stay fun and under control. Our approach is practical: help you set limits, recognise risks early, and access help when needed. We provide tools inside the account, clear rules, and staff ready to assist. Players must be able to pause or stop play without friction. Polestar supports safe behaviour and encourages users to act when gambling stops being entertainment. This page explains our commitments and the steps you can take to manage your activity responsibly.

Player protection principles

Polestar Responsible Gambling means clear rules, visible controls, and straightforward options to limit activity. Protection focuses on voluntary limits, prompt support, and fair account handling. We prioritise player safety over retention and restrict high-risk behaviour.

Tools to manage your gambling activity

Deposit and loss limits

Set daily, weekly, or monthly deposit limits in your account settings. Loss limits can be applied to cap how much can be lost in a given period. Limits take effect immediately and can be reduced at any time.

Time limits and session controls

Use session reminders and play-time limits to prevent long runs. Session checks notify you after set intervals and can force a temporary pause when desired.

Self-exclusion and cool-off

Temporary time-outs and longer self-exclusion options are available. Choose a cool-off period from a few days up to months. Self-exclusion suspends account access and marketing contact until the chosen period ends.

Recognising signs of problematic behaviour

Look for changes in routine: chasing losses, increasing stakes, borrowing money, neglecting responsibilities, or hiding play. Frequent attempts to bypass limits or multiple account access are red flags. If gambling feels compulsory rather than recreational, consider taking action.

Guidance for staying in control

Plan your play: set a budget, stick to pre-set limits, and treat gambling as entertainment with fixed cost. Take regular breaks and avoid playing when stressed or under influence. Use account tools before you need them and review activity statements to track time and spend.

Access to professional help and support organisations

If you or someone close to you needs help, contact our support team via live chat for immediate options. We can guide you through limit settings and self-exclusion. Seek professional help from local services, national helplines, and organisations such as Gamblers Anonymous and Gambling Therapy. In Canada, provincial problem gambling services offer counselling and referral - contact them directly for confidential assistance.