Player Privacy Policy

At Polestar we respect your privacy. This page explains what information we collect when you use our site, how we use it, and the steps we take to protect it. We aim to be clear about account data, user activity, cookies, and how you can manage your information while playing or placing bets in Canada.

Types of data we collect

Personal data

When you create an account we collect personal information such as your full name, date of birth, address, email, and phone number. We also keep identity documents when required for verification - for example a government ID or proof of address - to comply with our security checks.

Technical data

We collect technical information about your device and connection. This includes IP address, browser type, operating system, device identifiers, and log data related to site access. Technical data helps us maintain site performance, prevent fraud, and improve security.

Transactional and activity data

We record transaction details including deposits, withdrawals, payment method, currency, and transaction dates. We also capture gameplay and betting activity - game history, bets placed, wins and losses, session times, and loyalty activity where applicable. This information is used to operate your account and handle payments.

How we use your information

We use collected data to provide and maintain your account, process payments, verify identity, and meet legal and compliance obligations. Data also supports customer service, fraud detection, risk management, and technical support. Where permitted, we use anonymized or aggregated information for reporting and product improvement.

Data protection practices

We use industry-standard security measures to protect personal information in transit and at rest. Access to personal data is restricted to staff and service providers who need it to perform their duties. We regularly review security controls and maintain procedures for responding to data incidents.

Cookies and tracking technologies

We use cookies and similar technologies to personalise your experience, keep you logged in, and collect analytics. You can manage cookie preferences through your browser or in account settings. Some site features require cookies to function correctly.

User rights

You have the right to request access to the personal data we hold about you. You can ask for correction of inaccurate information or request deletion of your account and associated data where we are able to do so under applicable law. You can also object to or restrict certain processing activities.

Access, correction and deletion

To request access, correction, or deletion, contact our support team through your account or submit a request via the support channel in the site. We will verify your identity before responding and will handle requests in line with applicable data protection requirements.

Information sharing and third parties

We may share information with payment processors, verification services, analytics providers, and other trusted third parties who assist us in operating the site. We require partners to protect your data and only use it for specified purposes. We do not sell your personal information.

Privacy policy updates

We may update this policy from time to time. When changes are material we will notify you via your account or by other reasonable means. Continued use of the service after changes indicates acceptance of the revised policy.