Polestar Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use Polestar to play casino games or place bets. They explain the relationship between you and us, set out your obligations as an account holder, and describe how we operate key features such as deposits, withdrawals, promotions, account verification and dispute handling. By using our site you agree to comply with these terms and any other rules we publish from time to time.

Account responsibilities

You must provide complete and accurate personal information when registering and keep it up to date. Accounts are for individual use only - one account per person, household, device or IP address. You are responsible for all activity on your account and for maintaining the confidentiality of your login details. If you suspect unauthorized access, notify us immediately via the support channels on the site.

Verification and limits

We may request identity documents, proof of address and payment verification at any time, typically before processing withdrawals or when required by our security checks. While verification is pending, some account functions may be restricted. You may also set personal deposit and play limits in your account settings; increases to limits may be subject to a cooling-off period.

Eligibility requirements

To register you must be of legal age to gamble in your jurisdiction - generally at least 18 years old for Canadian players - and have the legal capacity to enter into these terms. Residents of jurisdictions where online gambling is prohibited, or places specifically restricted in our registration flow (including the province of Ontario), are not permitted to open real-money accounts.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited conduct includes fraud, chargebacks, using multiple accounts to gain advantage, exploiting bonuses in ways that constitute abuse, and collusion. We reserve the right to investigate suspicious activity and to suspend or close accounts where wrongdoing is suspected. Any winnings obtained through fraudulent or abusive behaviour may be cancelled.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer. In general, bonuses and free spins are limited to one active promotion per account unless stated otherwise, and not all payment methods qualify for bonus eligibility. Wagering requirements, game contribution rates and maximum bet rules may apply. We may withhold or cancel bonus funds if we reasonably suspect abuse or non-compliance with promotion rules.

Deposits and withdrawals

Available payment methods, minimums, processing times and any applicable limits are shown in the cashier. We process deposits promptly; withdrawals are subject to account verification and our usual security checks. We may require you to use the same payment method for withdrawals where practically possible. Where we have reasonable grounds to do so, we may delay or refuse a withdrawal pending additional checks.

Dispute resolution

If you have a complaint, please contact customer support so we can try to resolve the matter. If we cannot reach agreement, we will outline escalation steps and any independent mediation or dispute procedures that apply. Our decision following an internal review will be communicated in writing.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms. For clarity on any update, contact support through the site.