Response Time
Need help? Our support team is ready to assist with account-related issues, technical concerns, or general feedback. Reach us any time for help with deposits, withdrawals, verification, or gameplay questions. Use live chat for quick replies, or send an email and we’ll respond promptly. If you have questions about responsible gambling, VIP status, promotions, or referral services, our support staff can guide you through the options available for Canadian players and account security checks.
| Department | Contact |
|---|---|
| Customer Support (live chat and email) | [email protected] (24/7 live chat; email reply within 24 hours) |
| General Enquiries (payments and billing) | [email protected] (Mon-Fri, 09:00-18:00) |
| Affiliate Enquiries | [email protected] (response within 48 hours) |
| Phone (Canada) | +1 416 273 8194 (Mon-Fri, 09:00-18:00) |
| Working Hours | Live chat 24/7; email and phone hours listed above |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires supporting documents or explanations. To help us respond quickly, please include a clear subject line, your up-to-date contact details and account ID, and attach relevant files where possible. This reduces delays and lets our support team review your case efficiently.
Submit your enquiry
Response Time
Support response times: most inquiries are answered within one business day. For straightforward account and payment questions you can usually expect a reply the same day; more complex cases, such as document verification, chargebacks or technical investigations, may take several days to resolve depending on their nature. We appreciate your patience and will update you as we work on your request.
Feedback
We’d love your feedback, suggestions, or ideas to make our site better for Canadian players. Please share anything from feature requests to usability notes. All submissions are reviewed carefully by our team and used to improve the service, fix issues, and enhance the overall user experience. Your input helps shape future updates.