Responsible Gambling

At Polestar we take responsible gambling seriously. We want play to stay safe, fun and under your control, so we offer clear tools and guidance to help you manage your activity. This page explains our principles, the controls available on your account, signs to watch for, and where to find professional support in Canada.

Player protection principles

We focus on prevention, transparency and prompt action. We provide easy-to-use limits, clear session information and straightforward self-exclusion options. Our goal is to give you the information and tools you need to make informed decisions about your play.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits from your account settings. Lowering limits takes effect immediately. Increases may require a waiting period to ensure limits are used responsibly.

Loss limits

Set maximum loss thresholds for set periods to help control net spend. Once a loss limit is reached, further play is blocked until the limit period resets or you manually reduce activity.

Time limits and session reminders

Enable session reminders to receive alerts after a set time of continuous play. You can also set maximum session lengths to encourage regular breaks and reduce prolonged play.

Account breaks and self-exclusion

For short breaks, use the temporary time-out feature to lock your account for days or weeks. For longer-term protection, self-exclusion blocks access for months or years and suspends marketing communications. Requests are processed promptly and access is restricted for the selected period.

How to make changes

All controls are available in your account area. If you need help setting limits or arranging self-exclusion, contact our support team via live chat. We will process limit reductions immediately and explain any waiting periods for reversals or increases.

Signs of problematic behaviour

Watch for common warning signs such as chasing losses, playing longer than intended, borrowing to play, neglecting work or family responsibilities, and hiding activity. If you notice these patterns in yourself or someone you care about, consider tightening limits or using self-exclusion.

Tips for staying in control

Set realistic deposit and time limits, take regular breaks, avoid gambling when stressed or under the influence, and never use money needed for bills. Treat your account settings as part of everyday budgeting.

Professional help and support organisations

If you need extra support, seek help from provincial helplines, Gamblers Anonymous, CAMH or other Canadian resources. These organisations offer confidential advice, counselling and tools for recovery. Our support team can also point you to appropriate local services.